Frequently asked questions
Here are some frequently asked questions about retaining walls, excavating and Dig that you may find helpful when considering your yardscape project.
What services do you offer?
Dig Yardscapes offers services in excavation, retaining wall construction, slope stability installations, and yardscpape design to homeowners in Vancouver and the Lower Mainland. We can also offer other services thanks to our trustworthy network of sub-contracting professionals that handle things like: master gardener services, horticulture, brick paving, concrete paving, concrete formwork, asphalt paving, arborists, tree work, carpentry, deck builders, railings, glass railings, water features, drainage experts, irrigation, sod and grass installations, exterior lighting, hydroseeding, geotechnical engineering, and basically anything else going on outside of your house. Phew! Even if you don't see what you need on this list, chances are we can help you with it.
I have a backyard project, but it doesn't really seem to fit in your listed services.
When you have a vision, or a very specific need, it can be hard to put into words. We get that. So don't hesitate to give us a call or send us an email, and we'll let you know if we can can lend a hand. If the job isn't really suitable for us, we'll dig (pun intended!) through our industry contacts and see if we can't recommend someone else better equipped to satisfy your requirements.
I need help, but I'm not entirely sure what I need.
No problem! We are happy to consult with you and offer our expertise to your property dilemma(s). Whatever it is you have going on, we are great at coming up with creative solutions and will recommend the best options to fit your particular situation.
What are your hours of operation?
We haven't listed any, because they really are not set in stone. We are flexible and work around project requirements and are used to long weeks!
Do you work on the weekends?
If a project requires weekend work, no problemo for us. However, for the most part, regulations in Vancouver and the Lower Mainland along with neighbourly inconveniences prevent us from getting our excavator going on Sundays.
What are your payment options?
We currently accept payment by cash or cheque.
Why can't you give me a price over the phone?
We would if we could, but we can't, so we won't. It's impossible for us to get enough information over the phone to give a proper estimate. There are just too many factors at play when it comes to heavy duty projects, such as building a retaining wall or excavating a section of your property. For this reason, we always make arrangements to stop by your place to get all the details we can, and then we can provide you with a more accurate estimate. Find out more about our process in estimating and executing a project.
What do you charge for an estimate and home visit?
We don't! Homeowner estimates are free of charge and no obligation. Pre-purchase estimates/inspections are subject to fees, please contact us for more details.
How quickly can you start my project?
That really depends on our schedule and work load. Sometimes, we have waiting lists. Or if you're lucky, you'll have caught us at just the right time. Either way, when we come to see you, we can chat further about possible timelines. By the way, it is always a great idea to book ahead and consider a project at off peak time (Fall, Winter and early Spring) to make sure you can enjoy your property during the summer months.
Are you insured?
Of course we are! Our company is fully insured up to $5,000,000 in the unlikely event of total catastrophe.
My invoice did not match my estimate. What happened?
When we come to do an estimate, we make our very best effort to guess at all the costs involved in your project. However, there can be unforeseen developments and situations out of our control. Sometimes, we only discover things when we start to dig. But we are always more than happy to go over your final invoice with you and will always communicate about the progress we are making and what we have discovered along the way.
Where can I find permit information for my area?
You can find it on our guidelines directory page.
Have a question that isn't answered above? Contact us and we'll respond promptly to your inquiry.