We're digging, but not for your gold. No surprises on your bill. No hidden fees. If any unexpected costs arise, we'll let you know. It's all about communication. We won't be hiding behind any slips of paper.
That said, it's pretty much impossible for us to give you a quote over the phone. Each and every project is different. A retaining wall for Bob and a retaining wall for Jane could involve completely different tools and approaches. That's why we have to come and see you in person (and we are pleased to do this at no extra charge to you) before we can provide an estimate. You will not incur any costs until you approve the quote and the project starts.